Welcome to Venting Vendredi – pull up a seat…
At some point during this past week, I read a blog that addressed the American’s distain for having to press 1 for English. She was very accurate in pointing out the U.S. does not have an official language, that is 100% true.
So where does that leave us? Very frustrated.
I would hazard a guess that all the fuss and complaining about calling a company and being greeted by the prompt – press 1 for English -may have has something to do with the fact that the only other language presented in the prompt is Spanish – seems a little biased don’t you think?
If society wants us to believe that the U.S. is a melting pot (to co-exist, to welcome diversity) that should accommodate all races, than you have to actually accommodate them, otherwise it is prejudiced (some may say racist) resulting in (wait for it…) pissing off a whole lot of people. English is not the official language, nor is Spanish. The government, the companies, society, etc. do not have the right to cherry-pick two languages to represent the country as a whole.
Do the hundreds of thousands of people on the Mexican border, throughout southern California, parts of Florida and many other areas with a heavily populated Spanish/Latino culture justify Spanish as the second language choice? The northern border counts too. Drive through parts of Vermont, Maine, and New Hampshire and you will see signs in both English and French. Visit the Ogunquit shore in the summer and you will be surrounded by both vacationers and residents speaking French.
What about Chinatown in Boston, New York, Chicago and elsewhere? They don’t count either?
THAT’S why people get pissed. Because offering only one other choice is insulting to all the other races and cultures in the country.
How can you accommodate all the other languages? How about using the dial pad to spell out the language you wish to use? Companies use this type of system all the time. “If you know the last name of the party you wish to be connected to, please dial the first four letters of their name…” There has to be more than just Rosetta that has multilingual software to help the caller get to a person to assist them.
Let’s get some smarty-pants MIT students on this pronto!